A: This program is relevant to anyone who might have to deal with agitated, angry, or potentially dangerous individuals. Whether you deal with clients, customers, co-workers, or visitors who can be occasionally confrontational, or if angry outbursts are an everyday occurrance, this training program is invaluable to help maintain a safe, respectful work environment.
If someone in your care became disruptive
or assaultive—what
would you do?
It’s difficult to predict exactly how you might respond during
a crisis. Yet, as a human service provider, you face challenging
behavior and potentially dangerous situations every day. How you
respond greatly determines the safety of everyone involved—and
profoundly impacts the relationships with those in your care. Are
you prepared?
The Nonviolent Crisis Intervention ® program, developed by
the Crisis Prevention Institute (CPI), not only teaches staff to
respond effectively to the warning signs that someone is beginning
to lose control, but also addresses how staff can deal with their
own stress, anxieties, and emotions when confronted with these challenging
situations.
You can learn how to avoid and take control of an out-of-control
situation with the Nonviolent Crisis Intervention®
training program.
You
can learn how to take control of an out-of-control situation.
Any type of crisis incident—from a verbal outburst
to physical aggression—is an unsettling experience
for everyone involved. Human service providers who are responsible
for the safety of others as well as their own staff are especially
likely to feel frightened, confused, and worst of all, wondering: “What
could I have done to prevent this from happening?” In
fact, staff’s own attitudes, fears, and anxieties can
greatly influence whether a crisis is prevented or further
escalates.
You’ll
feel calm and confident—instead of fearful and confused.
Of course, not every incident can be prevented. However,
many situations can be defused early on if staff have the
proper training and learn how to respond productively during
crisis moments.
The Nonviolent Crisis Intervention®
program not only teaches staff to respond effectively to the
warning signs that someone is beginning to lose control, but
also addresses how staff can deal with their own stress, anxieties,
and emotions when confronted with these challenging situations.
You’ll
learn how to promote safety and dignity—always.
The Nonviolent Crisis Intervention®
training program is a holistic behavior management system
based on the philosophy of providing the best Care, Welfare,
Safety, and Securitysm for staff and those in their care, even
during the most violent moments. The program focuses on preventing
disruptive behavior by communicating with individuals respectfully
and with concern for their well-being. The program teaches
physical interventions only as a last resort—when an
individual presents an imminent danger to self or others—and
all physical interventions taught are designed to be nonharmful,
noninvasive, and to maintain the individual’s dignity.
Follow-up debriefing strategies are also key components of
the training program.
Regulation,
legislation, and litigation—we understand your issues.
As the worldwide leader in behavior management training,
CPI is committed to staying abreast of the issues impacting
human service professionals around the world. We recognize
the challenges you face in providing services and care in
difficult situations. Through Nonviolent Crisis Intervention®
training, you’ll learn practical skills and techniques
that directly apply to the challenges you face and that focus
on your greatest concerns.
